Most Outstanding SMEs

Arcus Air SME (Laboratory Department)

“Transitioning into a new system always has its corresponding resistance...

Our transition from IT Suite Orion to Arcus Air has its corresponding birthing pains.

And this is part of learning and adapting to a new and better way of doing things, We just need to collaborate and communicate our needs for us arrive to at a better system that works for us... “

Medispan SME (Pharmacy Department)

”As pharmacists, we are responsible not only in providing and dispensing of medications to our patients, but also in the promotion of rational use of drugs to optimize their effects. Integrating the best reliable drug database, the Medispan in the system will make it easier for all the healthcare providers to immediately determine the appropriateness of drug therapy and prevent medication errors.”

SAP SME (Accounting Department)

”It was such a privilege to be chosen as one of the best SME's, just like any other I am not that familiar with SAP yet when we go live. It was just actually my interest and commitment at work that drives me to learn and discover new ideas about the system and how we can maximize the used of SAP. I believe that anyone can be at best in their work as long as they have the willingness to do it and add passion and commitment to achieve their own and teams goal.”

Medavis SME (Wellness and Aesthetics Institute)

”Hyperion's advanced network system helped contribute to TMC's continuous success in providing great service to our partners. Being a Radiographer, Hyperion played an excellent part in the productivity of procedures and ease of patient's journey during their stay at our institution. Furthermore, I thank the team that introduced the TMC family this technology for making the quality of our work efficient.”

Arcus Air SME (Pharmacy Department)

"I am thankful to everyone who believed in my capacity because they have etched in me that the wisest group of people has always something yet to learn.

As Albert Einstein would say, "We cannot solve our problems with the same thinking we used when we created them."

So, let us never stop innovating because life experiences never stop teaching."

Arcus Air SME (Wellness and Aesthetics Institute)

”With the high demand for a better Electronic Medical Record comes with opportunities and challenges for our organization. On the bright side, being a SME is good for our institution’s professional development and the delivery of quality and better care to our patient partners. We should encourage everyone to cultivate additional skills - learning, training, listening and collaborating to other members of the team will help lift everyone in creating a new system that will meet the needs, policies, standards and best practices of our institution.”

Arcus Air SME (Physical Medicine and Rehabilitation)

”This pandemic has disrupted many things in our lives, it has as well bring forth and spurred many changes. While others willow with worry, Myeth is one among those who acted with grit to bring about change to innovate using technology. In the mid 2020, the department already digitalized its patient feedback forms, as well as registration of patients, patient master lists, equipment monitoring, all log books have been discarded, attendance sheets to meetings are on Jotform, annual competency checklists given among staff are also paperless…..”

Arcus Air SME (Radiology Department)

" The past years has tested the best in all of us, last year at the height of the pandemic during which The Medical City reached more than 100% bed capacity, we are simultaneously working for the JCI accreditation over and above our regular work load. To top it all, we adopted the Hyperion Project. Looking back, it feels really fulfilling to be part of this institution which not only brings out the best in all of us no matter the circumstances, but also equips us to meet the many challenges that we encountered towards innovation. I learned that having open mindset to innovation makes even the hardest job easy."

Arcus Air SME (Pulmonary Diagnostic and Therapeutic Center)

"I am honored to be a part of the team. This Digital Transformation is a huge success in making the hospital's core health system accessible, adaptable and sensible; producing a seamless workflow, ensuring the quality care and providing the best service to us -- the healthcare team as well as the patient partners.”

Arcus Air SME (Ear, Nose, Throat, Head and Neck Institute)

”When I first heard that TMC will be having a new hospital system to implement, at the back of my mind I am against and resisting on it. However, since we are in digital era, changes are inevitable so we must try to learn the new things on how the processes will be done. Struggling is real and very difficult at first, but looking back a year from now, I can say that it’s worth it! So, my advice for the new generation, it’s okay to click the wrong button, because there is always an option to click BACK, CANCEL and DELETE…”

Arcus Air SME (Hemodialysis Department)

”I am grateful that I have been part of Power Users Team during the implementation of Arcus Air. Through several trainings conducted by the team, I gained a deeper understanding of the new system and was able to share it with my co-workers, making it easier during the Go-Live. Though the new workflow may have some difficulties in the beginning, the CI Hubs and Solutions Management Team were very approachable and accommodating regarding our inquiries…”

Arcus Air SME (Cardiac and Peripheral Vascular Center)

”Being new in a position and in a new department is a struggle. But as I always say to myself, and it has been one of my motto in life, is to always perceive what the mind says to be able to achieve things. This made me learn the process easier. Never be shy to ask questions if you don't understand. We learn things by asking. And we achieve perfection by practicing. “

SAP SME (Collection Department)

”I was grateful and I feel blessed that I was chosen to be one of the best SME. Despite the challenges that we faced and are still facing, I learned how to adjust easily to the new system. It is with pride and fulfillment that I was able to share my knowledge and expertise with my colleagues. Perhaps being a mahilig mag explore sa system at mag-adopt ng mga scenario, mahilig magtanong at magtanda ng proseso, and especially dapat naiintindihan din natin ang mga proseso ng ating department - ang mga factors why I was able to understand and adjust with our new systems, both Arcus Air and SAP.”

SAP SME (Material Management Department)

"We have different stories, let us add them and use them together. That is how our system works. One can learn from each other’s mistake. There will always be something that you can learn that is not written in the user’s guide or not discussed during the training. We can all be expert in something that we do. We just need to explore the system and do not hesitate to ask about something you are unsure of.

It is nice to be part of the improvement of your department’s processes for it is something you can be proud of."

SAP SME (Procurement Department)

”I, Cherrylet Pakingan, from Procurement Department - it is such a wonderful privilege to be selected as one of the subject matter expert specifically for ERP SAP System under the Hyperion project just exactly a year ago the time it has been rolled-out. Yes, in every system implementation we initially encountered the so called "birth pains", but with the support and cooperation of the team, we will be able to close the loop as days goes by. Thank you for all the effort and support that everyone gave, we are still facing some challenges but I know each of us will overcome it.”

Medavis SME (Breast Center)

”I used positive encouragement and also tried to lead by example in my work ethic, habits, and performance. I have found out that one of the key ways to encourage others is to recognize what someone can bring to the team, praising their performances and demonstrating confidence in them.”

Arcus Air SME (Ambulatory Care Center)

”The acceptance of new system acquisition and innovation always gives us something new to learn. Process may sometimes be tiring and painful. There are also easy and painless days but above it all it is always PRICELESS. Thank you HITG for selecting me to be an awardee! For appreciating our contributions through this award. Thank you for giving us the best supports as well, Ma'am Nelly, Ma'am Rona, Ma'am April and Sir Jhe are part of the great foundation which makes Ambulatory stand out with NO BACKLOGS on day 1 of implementation.”

Arcus Air SME (Ambulatory Care Center)

"Thank you, HITG, for selecting me as one of the best SMEs during our last year's system implementation. I'd like to express my heartfelt appreciation for the recognition. I owe my knowledge to the rich learning environment you provided, as well as the people who worked tirelessly to teach us how to use/navigate the new system. Ambulatory Care Center performed admirably on the first day of implementation, accommodating 349 patients without the need for manual transactions or extending our duty hours. Minor issues may have arisen up to this point, which is acknowledged and addressed as soon as they are reported. All of this would not be possible without the combined team…”

Arcus Air SME (Breast Center)

“I always enjoy learning something new especially if it will help me (and my department) become more efficient in our work.”